Ten practitioners, ten industries, ten working patterns — user stories that show what structured research looks like when it is somebody’s Tuesday.
What these stories are, what they cost, and how to steal from them.
Each chapter that follows is one practitioner, one situation, and one working pattern — told start to finish, with the actual research named and priced.
Four practitioners with money on the line: a shop owner, a product manager, an analyst, and a contract hunter.
Priya owns two neighborhood grocery stores. On a Tuesday morning, the news says the national chain is buying the regional one — the anchor of every strip mall within ten miles of her.
Tomás runs product at a forty-person software company. The board keeps asking the same question — "who else is doing this?" — and his answer keeps being a slide he made eight months ago.
Dana covers a dozen mid-cap companies for a small fund. Her problem is not finding information — it is that one of her positions just reported a number that broke her model, and she needs to know whether the world changed or the counting did.
Marcus does business development for a family firm that sells equipment to public agencies. Every bid costs real hours to write, and last year half of them were doomed before the first page — he just could not tell which half.
Three practitioners working in the open: an advocate, a communications lead, and a sustainability officer.
Alena directs policy at a housing nonprofit. A bill her organization cares about just cleared committee, and her board wants to know two things every quarter: where does it stand, and where do we push?
Jordan runs communications at a midsize manufacturer. The job, reduced to one sentence: never let the executive team be surprised by a narrative they could have seen coming.
Ingrid is the sustainability lead at a consumer-goods company. Two claims cross her desk in one week: a vendor’s carbon-capture pitch that sounds too good, and a request to certify her own supply chain for a disclosure filing.
Three practitioners whose product is understanding — an instructor, a clinic manager, a travel writer — and how to find your own pattern.
Sam teaches an evening civics course at a community college. The textbook is four years old; the students’ questions are from this morning.
Rosa manages operations for a three-site physical-therapy group. A sales team wants forty minutes and a five-figure commitment for a recovery device with spectacular testimonials.
Noor writes destination features on a freelancer’s schedule: the pitch is due Friday, the piece a week later, and the difference between her rate and everyone else’s is that her pieces contain things that are true and specific.
Ten stories, four shapes. Here is how to write the eleventh — yours.